When the worst happens and you need to make a claim, follow the Warranty Direct procedure laid out below and your costs will be refunded within days.

STEP 1

If you have broken down, call-out your preferred recovery company (if you don't have a breakdown recovery policy you should ask us about our cover options now - before it's too late!). If your breakdown recovery company cannot repair the vehicle, arrange for them to take it to your regular garage. If this is not possible, ask them to take it to an independent VAT registered garage. This will ensure that any costs you are exposed to are minimised.

If you have not broken down, with your Warranty Direct policy, you can choose where to take the car for repairs. If you have a regular garage, arrange for the car to be inspected. If you do not have a regular garage please call our claim engineers on 0870 750 0125 and we will provide you with details of your local approved repair centre.

"Although you can choose where to take your car to be repaired - if you take it to one of our nationwide network of approved repairers (including Castrol, Unipart, HMC and Nationwide Autocentres) we will settle directly with the garage."

You will need the following documents:

Your agreement and certificate which were issued to you by Warranty Direct.
Proof of servicing for your vehicle.
The claim form that you can apply for online with as many of the details completed as possible.
Alternatively, call us, and we will happily send you a claim form.

STEP 2

The repairer will establish the cause of the breakdown and confirm that the faulty parts are covered by the certificate. They will then need to agree the costs for the repair with the Warranty Direct Limited Claims Department by telephoning 0870 750 0125. Once the costing is agreed they may proceed with the repairs to your vehicle.

"Claims are authorised over the telephone to ensure that your car is back on the road as quickly as possible."

STEP 3

If you have taken your car to one of our approved network of repairers we will settle the bill for any authorised repairs directly with the garage, if not then please send the following documentation to Warranty Direct:

The claim form signed by you and the repairing garage
The receipted repair invoice
The invoice for your vehicle's last service
A copy of the current MOT certificate for your vehicle

"Unlike other warranties we do not operate with a limit on labour rates unless you have selected our 'network' rates option at time of purchase."

STEP 4

Warranty Direct will send you a cheque for the agreed amount of the repairs.